Security Practices

All data transmitted between your device and our servers is encrypted using industry-standard TLS. Sensitive information is encrypted at rest to protect it from unauthorized access.

• We partner only with regulated banks and PCI-DSS compliant payment gateways.
• We never store your full card details or banking credentials on our servers.
• Transactions are protected with multi-factor authentication where applicable.

Our systems continuously monitor for suspicious activity using automated risk checks. Transactions that appear fraudulent may be held or declined to protect you.

• Use a strong, unique password and never share your credentials.
• Enable available security features such as OTP verification.
• Neoplas Fintech will never ask for your PIN, OTP, or password over calls or messages.

If you believe you have discovered a security vulnerability, please report it responsibly to security@esmartpay.in. We appreciate the efforts of the security community in keeping our users safe.