Refund Policy

Most transactions processed through Neoplas Fintech, such as recharges and bill payments, are completed instantly and are non-reversible once successful. Refunds apply primarily to failed or duplicate transactions.

If an amount is debited but the service is not delivered, the amount is automatically reversed to the source account within the standard settlement window.

• Wallet payments are typically refunded within 24 hours.
• Bank and card payments are refunded within 5 to 7 working days.
• Refund timelines may vary based on your bank or payment provider.

If you are charged more than once for the same transaction, the duplicate amount will be identified and refunded to your original payment method after verification.

• Raise a request through the app or by emailing support@esmartpay.com.
• Provide the transaction ID, date, amount, and a brief description.
• Our team will investigate and respond within 30 working days.

Successfully delivered services, convenience fees, and third-party charges are generally non-refundable unless required by applicable law.